We take the safety and security of your information very seriously.
tonebase will never share your personal information with any 3rd parties. Any information we collect will solely be used by us to tailor the tonebase platform to you and improve the quality of service we provide. This may include attempting to personalize recommendations for your lessons based on your previous viewing history or your responses to a questionnaire or quiz, or sending you email alerts based on artists you bookmark. You can opt out of emails at any time in your account, and can request data deletion and a data export at any time as well. For more questions, please contact our Data Protection Officer, Chris Garwood, at chris@tonebase.co.
This Privacy Policy discloses the privacy practices for the Website. The term "Website" refers collectively to two main components of our online presence:
Public Website: The publicly accessible part of our Website, viewable by all visitors. This includes informational pages, promotional content, and any other material accessible at https://www.tonebase.co/ and any of its subdomains and folders without the need for registration or subscription.
Member Area: The restricted, user-specific part of our Website, accessible only to registered and subscribing members. This includes all content and features available through https://app.tonebase.co and our mobile apps. The Member Area offers personalized content, course materials, forums, and other exclusive resources for our members and those with temporary access to specific services.These Terms of Service and Privacy Policy apply to the entire Website, encompassing both the Public Website and the Member Area. Where specific terms or conditions apply uniquely to either the Public Website or the Member Area, such distinctions will be clearly stated.
This Privacy Policy applies solely to information collected by tonebase or its Affiliates on the Website and will notify you of the following:
1. What personally identifiable information is collected from you through the Website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your information.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
This Privacy Policy describes tonebase’s and/or its Affiliates’ agreement with you regarding how we will handle certain information on the Website. This Policy does not address information obtained from other sources such as submissions by mail, phone or other devices or from personal contact. By using or accessing the Website and/or providing information on the Website, you consent to the collection, use and disclosure of certain information in accordance with this Privacy Policy.
Information Collected on Our Website
If you merely download material or browse through the Website, our servers may automatically collect certain information from you which may include: (a) the name of the domain and host from which you access the Internet; (b) the browser software you use and your operating system; (c) the Internet address of the website from which you linked to the Website; (d) the type of device you used to access the Website; and (e) whether you have accessed the Website via a web browser or one of our mobile apps. The information we automatically collect may be used to improve the Website or Affiliates’ websites to make them as useful as possible for our visitors; however, such information will not be tied to the personal information you choose to provide to us.
We do collect and keep personal information when you choose to voluntarily submit such information. For example, if you choose to fill out a form on the Website we retain the information submitted by you. You should not submit any information that you do not want to be retained. After we have taken the appropriate action in response to your submission, we retain the information you submit for our records and to contact you from time to time. Please note that if we decide to change the manner in which we use or retain personal information, we may update this Privacy Policy at our sole discretion.
Notice to Children Under the Age of 16 and Their Parents or Legal Guardians
We at tonebase care about the safety and privacy of minors online. We urge children under the age of 16 to involve their parents or legal guardians in their online activities.
For Children Under 16: Please engage with our Website only under the supervision of your parents or legal guardians. If you would like to contact us or access any of our resources, please do so through an adult’s assistance.
For Parents and Legal Guardians: tonebase does not knowingly collect personal information from children under the age of 16. If you believe that we might have any information from or about a child under the age of 16, please contact us so we can take appropriate action, including removing such information from our records.
Disclosure of Personal Information to Third Parties
We restrict access to non-public personal information submitted by you on the Website to those employees and other third parties who need to know the information in order for us to provide certain services to you. tonebase or its Affiliates do not sell or rent the personal information you choose to provide to us to any third party. Also, we will not disclose the personal information you provide to us to any third party without your consent, except (a) as required by law; (b) to our independent contractor(s) who host, maintain or service the Website, and (c) to service providers and Affiliates where the disclosure will enable that party to perform business, professional or technical support.
Receiving Promotional Materials
We may send you information or materials such as newsletters by e-mail or postal mail when you submit addresses via the Website. If you do not want to receive promotional information or material, please send an email with your name, mailing address and email address to team@tonebase.co with the subject line “Information Removal”. Alternatively you may “Unsubscribe” using the relevant link from any medium of communication (Email, Messaging, etc.) When we receive your request, we may take reasonable steps to remove your name from such lists.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time by contacting us. To do so, please send an email with your name, mailing address and email address to team@tonebase.co with the subject line “End Communications”. Alternatively you may “Unsubscribe” using the relevant link from any medium of communication (Email, Messaging, etc.)
You can do the following by contacting us via the email address above or phone number given on the Website: (a) see what data we have about you, if any; (b) change/correct any data we have about you (c) have us delete any data we have about you (d) express any concern you have about our use of your data.
Cookies
A cookie is a small text file that a website can place on your computer's hard drive for record-keeping or other administrative purposes. The Website may use cookies to help to personalize your experience on the Website. You have the ability to accept or decline cookies. Although most web browsers accept cookies automatically, usually you can modify your browser setting to decline cookies. If you decide to decline cookies, you may not be able to fully use the features of the Website. Cookies may also be used at certain sites accessible through links on the Website.
Security
We take reasonable precautions to protect your sensitive personal information. When you submit sensitive personal information via the Website or an Affiliate’s website, we take reasonable steps to protect such information. If we collect sensitive personal information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. In addition, we do not collect sensitive data within our own servers but through 3rd party vendors. Your authentication information is securely stored with Firebase (a subsidiary of Alphabet, Inc.) and your credit card information is solely routed to our PCI Level 3 compliant payment providers, Chargebee Inc., Paypal Inc. or Stripe Inc. No payment information touches tonebase.co’s internal servers at any point in time.
While we use encryption to protect sensitive information transmitted online, we also make reasonable efforts to protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. We take reasonable efforts to require that any third party provider we contract with stores personally identifiable information in a secure environment.
Links to Other Websites
tonebase is not responsible for the practices or policies of the websites linked to or from the Website. If you elect to use a link that accesses another party’s website, you will be subject to that website’s practices and policies.
Welcome to tonebase, Inc.’s (“tonebase” or “We”) website located at www.tonebase.co (the “Website”) and to the video products and services provided by tonebase or its affiliated musicians (the “Products”) listed on the Website (each, an ‘Affiliate”). By accessing this Website, you (“you” or “your”) agree to abide by the following Terms of Use (the “Terms”) to the extent permitted by applicable law. If you do not agree to abide by the Terms, you may not access or use the Website.
tonebase reserves the right to make changes to the Website and to the Products and to modify these Terms at any time at its sole discretion. By your access to or use of the Website, you agree to abide by the Terms, including without limitation any changes or modifications.
tonebase provides a personalized subscription service that allows our members to access pre-recorded lessons, courses, and live-content ("tonebase content"), streamed over the Internet to certain Internet-connected TVs, computers, mobile phones, and other devices ("tonebase ready devices").
By using the Website, you have accepted these Terms of Use, which govern your use of our service. Personally identifying information is subject to our Privacy Statement, the terms of which are incorporated herein. Please review our Privacy Statement to understand our practices.
As used in these Terms of Use, "tonebase service", "our service" or "the service" means the personalized service provided by tonebase for discovering and watching tonebase content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.
Membership
1. Your tonebase membership will continue and automatically renew until terminated. To use the tonebase service you must have Internet access and a tonebase ready device and provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your Payment Method (see "Cancellation" below).
2. We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your tonebase membership by visiting our website and clicking on the "Account" link.
Free Trials
1. Your tonebase membership may start with a free trial. The duration of the free trial period of your membership will be specified during sign-up and is intended to allow new and certain former members to try the service.
2. Free trial eligibility is determined by tonebase at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent tonebase membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent tonebase membership to determine eligibility. For combinations with other offers, restrictions may apply.
3. We will charge the membership fee for your next billing cycle to your Payment Method at the end of the free trial period and your membership will automatically renew unless you cancel your membership prior to the end of the free trial period. To view the applicable membership price and end date of your free trial period, log into the Member Area through a web browser on a desktop or laptop computer, and navigate to your Account details.
Billing and Cancellation
1. Billing Cycle. The membership fee for the tonebase service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your "Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you sign up for the service. Membership fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Log into the Member Area through a web browser on a desktop or laptop computer, and navigate to your Account details to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.
2. Payment Methods. To use the tonebase service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.
3 Updating your Payment Methods. You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
4. Cancellation. You can cancel your tonebase membership at any time, and you will continue to have access to the tonebase service through the end of your billing period. To cancel, go to the "Account" page on our website and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Account" page. If you signed up for tonebase using your account with a third party as a Payment Method and wish to cancel your tonebase membership, you may need to do so through that third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the tonebase service through that third party. You may also find billing information about your tonebase membership by visiting your account with the applicable third party.
5. Changes to the Price and Subscription Plans. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes or changes to your subscription plan will take effect following notice to you.
6. No Refunds. Payments are nonrefundable beyond our 90-day money-back guarantee and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
Copyright and Trademark Information
tonebase makes available to you the Website for you to gain information about and access to the Products. You are solely responsible for the information you provide to the Website and for the Products you select.The content on the Website, such as text, graphics, logos, images, videos and software (the “Content”) as well as the compilation of the Content and the ‘look and feel’ of the Website is the property of tonebase and/or its Affiliates or other content suppliers and is protected by copyright and trademark laws. The Website, the Content, the compilation of the Content or the “look and feel’ of the Website may not be reproduced, duplicated, copied, sold, published, visited or otherwise exploited without the prior written consent of tonebase.
In the event you upload any content, including without limitation photographs, data, videos or software, to this Website, you hereby (i) represent and warrant to tonebase and its Affiliates that you have all rights necessary to upload such content; (ii) agree to indemnify tonebase and its Affiliates for any third party infringement claims related thereto; and (iii) grant to tonebase a perpetual non-cancellable license to use such uploaded content for any purposes in any media now existing or hereafter developed.
License for Your Use
For any period of time that you use the Website and abide by the Terms, tonebase grants to you a limited, revocable and nonexclusive license to access the Website for your use but not to copy, download or modify in any respect the Website or its Content or the Products, or any portion thereof, except with the express written consent of tonebase. You may not utilize framing to enclose any trademark, logo, Content or other proprietary information contained on the Website without the express written consent of tonebase. You may not use any meta tags or any other “hidden text” utilizing tonebase or its Affiliates’ names or trademarks without the express written consent of tonebase.
You agree to use the Website and the Products only for lawful purposes, and you acknowledge that your failure to do so may subject you to civil or criminal liability. You agree not to disrupt, modify, or interfere with the Website, the Products or associated software, hardware and servers in any way and you agree not to impede or interfere with others’ access to and/or use of the Website. You further agree not to alter or tamper with any information or materials on or associated with the Website or the Products that you have not entered.
Any unauthorized use or violation of the Terms automatically terminates the license granted by tonebase to access and use the Website and the Products.
Website Links
The Website may provide links or references to third parties or third party websites or applications. tonebase is not responsible for any information you choose to provide to those third parties or third party websites or applications; any information, products or services you acquire from those third parties or third party websites or applications; or any damages arising from your access to or use of such information, services or products or such third party websites or applications. Any links are provided as a convenience to the visitors of the Website and any inclusion of any such links in the Website does not imply an endorsement or warranty of the third parties or third party websites or applications or their security, content, products, offerings or services. You are cautioned that any third parties or third party websites or applications are governed by their own terms of use and privacy policies, so when linking or otherwise accessing third party information, products or services, or websites or applications, you should make sure to visit the appropriate pages to determine what terms of use and privacy policies will apply to your use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TONEBASE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE WEBSITE, PRODUCTS, MATERIALS AND/OR CONTENT ON THE WEBSITE FOR ANY PURPOSE. BY YOUR ACCESS TO AND USE OF THE WEBSITE, PRODUCTS OR CONTENT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE USING THE WEBSITE AND/OR ANY LINKS TO WEBSITES, THIRD PARTY WEBSITES OR ANY THIRD PARTY’S INFORMATION, PRODUCTS OR SERVICES AT YOUR OWN RISK. THE WEBSITE, PRODUCTS AND CONTENT ARE PROVIDED BY TONEBASE ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. TONEBASE DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, PRODUCTS, MATERIAL, CONTENT, TEXT, GRAPHICS, EMAIL RESPONSES, LINKS AND OTHER ITEMS CONTAINED ON THE WEBSITE OR ON ANY OTHER WEBSITE, ANY THIRD PARTY WEBSITE, OR ANY THIRD PARTY’S INFORMATION, PRODUCTS OR SERVICES. TONEBASE DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR MESSAGES SENT FROM TONEBASE OR THE WEBSITE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. TONEBASE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE ACCESS TO AND/OR USE OF THE WEBSITE, CONTENT OR PRODUCTS OR ANY MATERIAL, THIRD PARTY MATERIAL, PRODUCT, SERVICE OR WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. TONEBASE IS NOT RESPONSIBLE FOR ANY THIRD PARTY SOFTWARE OR ANY CONTENT OR PRODUCTS DOWNLOADED THROUGH THE WEBSITE AND MAKES NO CLAIM THAT THE WEBSITE IS COMPATIBLE WITH ALL BROWSER SOFTWARE. TONEBASE IS NOT RESPONSIBLE FOR ANY LOSS OF DATA OR HARDWARE OR SOFTWARE DAMAGE CAUSED THROUGH USAGE OF THE WEBSITE, CONTENT OR PRODUCTS, NOR IS IT RESPONSIBLE FOR THE SECURITY OF INFORMATION PASSED ELECTRONICALLY TO THE WEBSITE. IN ANY EVENT, TONEBASE’S LIABILITY IS LIMITED TO THE AMOUNT OF MONEY PAID BY YOU TO TONEBASE OR ITS AFFILIATES UNDER THE WEBSITE IN THE LAST SIX (6) MONTHS PRIOR TO THE CLAIM BECOMING KNOWN OR AS OTHERWISE PERMITTED BY APPLICABLE LAW.
THE INFORMATION CONTAINED ON THE WEBSITE AND IN ANY RESPONSES TO YOU ARE INTENDED TO BE FOR GENERAL INFORMATION PURPOSES ONLY, AND ARE NOT CONFIDENTIAL. ANY INFORMATION YOU PROVIDE YOU DO AT YOUR OWN RISK.
Applicable Law
By accessing and visiting the Website, you agree that the Terms shall be governed and construed in accordance with the laws of Delaware, without regard to principles of conflict of law.
Arbitration
YOU AND ALL PARTIES TO THE TERMS AGREE TO ARBITRATE ANY CLAIM, DISPUTE, OR CONTROVERSY, INCLUDING ALL STATUTORY CLAIMS AND ANY STATE OR FEDERAL CLAIMS, THAT MAY ARISE OUT OF OR RELATING TO THE WEBSITE, CONTENT AND/OR PRODUCTS. BY AGREEING TO ARBITRATION, YOU AND ALL PARTIES UNDERSTAND AND AGREE THAT YOU AND THEY ARE WAIVING YOUR AND THEIR RIGHTS TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE YOUR OR THEIR DISPUTES.
Notification of Claims of Infringement
If you are a copyright owner or an agent thereof and believe that any user-submitted information or other content or software on the Website infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the Copyright Agent to locate the material;
(iv) Information reasonably sufficient to permit the Copyright Agent to contact you, such as an address, telephone number, and, if available, an electronic mail address;(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and You acknowledge that if you fail to comply with all of the requirements of this section, your DMCA notice may not be valid.
